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Students inspect the undercarriage of a vehicle.

Professional Service Advisor Certificate of Completion


Credential: Certificate (non-credit)
Available: Continuing Education Classroom

Program Description

Develop the skills to professionally interact with customers and technicians in the automotive and heavy equipment industry. Learn how to manage daily transactions with service customers, build strong relations and develop high Customer Service Index (CSI) and repeat business through professional advising.

Action-based learning includes:

  • Managing work orders
  • Selling vehicle maintenance
  • Communicating with customers, technicians, parts staff and management
  • Service follow-up
  • Addressing customer concerns
  • Understanding gross profit and upsell

Your Career

Get into the industry and start your career in professional advising or advance your career in your existing dealership as a Service Advisor.

Opportunities exist for Professional Service Advisors in:

  • Automotive dealerships
  • Heavy equipment dealerships
  • Recreation Vehicle (RV) dealerships
  • Motorcycle dealerships

Student Success

Students with higher secondary or post-secondary marks usually experience greater success in SAIT's programs. To be successful in this program, you must be able to read, write and understand English at
a level that exceeds basic conversational English.


Upon successful completion of the program, you will receive a SAIT Certificate of Completion.

Program date

April 10 - May 26, 2018

Tuesday, Thursday evenings and Saturdays

Tuition and fees

Cost: $2,500 + GST (including textbooks)


This is a block registration; you must register for all courses concurrently.

To register: Call 403.284.7248 (toll-free) 1.877.284.7248) or email advising@sait.ca

Please provide your full legal name, date of birth and SAIT ID number (if you have one).

Customer Satisfaction MKTG-121 Classroom
Role of a Professional Service Advisor MKTG-122 Classroom
Appointments, Repair Orders and Selling SELL-100 Classroom


Next information session

All information sessions

Contact the School of Transportation